我们提供培训课程，旨在培养您团队的核心管理能力, 管理和服务技能. Our most popular training courses focus on developing skills critical to building high-performing and effective teams, but we routinely develop a countless number of other courses tailored to the individual needs of our clients. 无论是老师指导的培训, 促进焦点小组, 或基于活动的学习, our consultants will work with you to develop training solutions that address your organization's specific need.
Browse through our commonly requested training courses to learn how we can help you tap into your organization’s true potential.
努力确保今天的工人能够迎接明天的挑战, SSA partnered with the state to assist with certain expenses associated with employee training through Louisiana's Worker Training Program, 是路易斯安那州劳动力委员会的合作伙伴, 路易斯安那州的企业, and training providers like SSA that provides grants to eligible businesses to help develop its existing workforce.
因为学习是一个终生的过程, it is important for adult workers to understand their preferred learning styles in order for them to make the most out of learning opportunities in the workplace. This module will explore the various dimensions of adult learning styles and will guide participants in identifying their own in the context of large and small group discussion.
对新上任的一线主管进行适当的培训至关重要. 没有基本的监督技巧, 这种新角色常常会给管理者带来混乱, 员工, 和组织. 本课程将对新上任的管理者有所帮助, 还有积极的主管们在找新人, 发展指导个人和组织工作的技能.
规划, 目标设定, problem resolution and performance improvement are the hallmarks of consistently successful organizations. Transforming conventional work groups into productive teams requires an effective team. To create such a winning team it is important to maintain an environment that encourages open communication, 信任, 承诺, 耐心和诚实. Participants will learn how to facilitate consensus decision making and process information gathered from team members to work toward common goals.
Helping 员工 become their best is one of the most satisfying aspects of a manager's job. 这个研讨会教经理们辅导的四种功能(咨询), 指导, tutoring and confronting) and helps them understand a real-world model of coaching to enhance employee performance. 经理们也会收到关于他们教练表现的具体反馈.
如果进行得当, 持续的绩效评估可以提高生产力和士气, 减少人员流动和旷工, 提高工作质量和工作满意度. 在这个会话, 参与者将学习提供反馈的最佳方式, 分析并记录个人表现, involve 员工 in the appraisal process and handle difficult appraisals.
Conflicts are a common and inevitable part of business life because individuals have different backgrounds and competing goals. Participants will identify the causes of conflict and its possible outcomes and learn how they can most successfully resolve conflict within the organization.
卓越是顾客的一种感知. 优质的服务将为您带来竞争优势, 和提供更好的, 更快的服务是吸引顾客回来的原因. 在这个会话, 学员将学习如何管理电竞比赛app下载, develop service-oriented 员工 and create a customer-friendly system to meet and exceed expectations of internal and external customers.
Deal effectively with difficult people by understanding what makes them act the way they do. Participants will learn specific techniques for handling each difficult personality type and learn strategies for meeting the challenges of dealing with difficult people. Conflicts and differences can be resolved positively if the techniques and tips discussed in this seminar are implemented.
Delegation is one of the most powerful tools available to a manager because it frees up time while giving 员工 the opportunity to take on more challenging tasks. 与会者将探讨什么应该委派，什么不应该委派, 应该委托给谁，以及如何跟进以确保成功.
强大的领导力是推动企业走向未来成功的动力. A culture that fosters the development of an effective leadership mindset begins at the executive level and permeates through the entire organization, 加强频繁和一致的沟通和反馈. Participants will develop a personal leadership style that fits them and their work environment by learning the various leadership styles and techniques and determining the effectiveness of each style in achieving organizational goals.
如果你做的更多，享受的却更少, 现在是时候走出陷阱，回归高效管理了. 每个人都有相等的时间供应, 但如何利用这些时间是提高生产率的关键因素. Participants will learn practical techniques for controlling time and making it a manageable resource, 以及如何分析他们的时间是如何花的, how to prioritize activities and how to increase productivity by delegating tasks.
领导 & 动机
理解动机需要理解人类的需求. Participants will identify their own personal motivators and explore techniques to motivate others. The course facilitator will discuss motivational myths and ways that organizations kill motivation. Participants will work through real-life scenarios through interactive case study discussions.
The art of leadership comes from experience and a 承诺 to learning and listening. This course helps participants understand and develop the leadership skills required for business success. 参与者将学习沟通方式, 团队建设和男女领导风格的差异. 女性的领导技能 is especially designed around the needs of women and will allow participants to develop the skills that every confident leader needs.
Today’s competitive environment demands change–but most people are not comfortable with it. Participants will learn a methodology for managing change on an individual, 部门及组织层面, and learn why managing change is no longer an option–it is a survival skill. 在这个会话, participants recognize the factors that make change difficult in organizations. 除了, participants learn how resistance to change can be overcome using effective managerial skills.
A workshop to provide participants with concise rules in dealing with the media and to improve their comfort level in handling the media. 将真实世界的角色扮演录像并进行讨论. This workshop prepares participants to anticipate problems and questions the media will ask and provides private and public sector managers the skills necessary to succeed when the questions tough.
Consensus decision-making based on team interaction is central to employee involvement. Participants will focus on how to solicit and discuss input from subordinates. 本课程强调召开高效和有效的会议.
Participants will discuss ways to overcome diversity obstacles in the workplace, and the struggles people of different generations experience when operating in the same work environment. 在我们今天接触的四个工作的世代中(婴儿潮一代), X一代, Y一代, Z一代, 和千禧一代), there exists differences but also many similarities that are often overlooked. 这些不同的代沟存在于所有组织中, and it is important to not only recognize the differences but proactively manage these relationships to ensure happy and satisfied internal customers.
积极的 & 循序渐进的纪律，而不是惩罚
管理者权威的一个重要组成部分涉及对员工的纪律. Effective managers must be able to discipline others in an appropriate and positive manner. Participants will discuss the barriers to discipline and learn techniques to improve their disciplinary efforts.
This program examines the keys of successful presentations and allows hands-on practice in a group setting for maximum learning impact. Participants will explore the common sources of speaker anxiety and learn how to prepare and practice to make a good impression with each speaking opportunity.
解决问题 & 决策
重复的问题消耗大量的财政和人力资源. How an organization addresses problems can mean the difference between finding permanent solutions and suffering future headaches. The course presents a systemic approach to problem solving building upon consensus decision-making techniques. 参与者将在会议中解决问题.
The way 员工 handle every single phone call determines whether an organization gains or loses business. 参加者将学习专业的电话礼仪, 包括与来访者建立融洽的关系, 把信息正确, 筛选电话，处理投诉和问题.
Dressing for success is dependent upon an understanding of organizational culture. Participants will discuss their particular cultures to determine what is professional or unprofessional in their work environments and receive tips to promote individual improvement. This course will provide strategies to dress for appropriate impact in all situations, 并教导参与者创造积极和持久的印象.
选择 & 面试技巧
One of the most important decisions an employer can make is the selection of new 员工. 因此, 你在甄选过程中对申请人了解得越多, 招聘决定就会更加灵通和可靠. Participants will learn a six-step hiring process designed to select the best 员工. The course will cover legal selection questions, reference checks and interviewing questions. Effective interviewing probes and directive and nondirective techniques are included.
Public awareness of sexual harassment has increased; however, 许多组织仍然没有适当的装备来处理这个问题. The purpose of this workshop is to explore the very real dangers of sexual harassment and learn how an organization can best be prepared to deal with it. 参与者将审查被认为是性骚扰的行为, discuss actual cases and learn to investigate complaints fairly and confidently.
Individuals faced with highly complex or changing work environments usually suffer from stress. 此外, stress often hinders effective performance and this affects people on both a personal and professional level. Participants identify the sources of stress and develop techniques to begin to feel better and increase peak performance. This course provides practical, effective tools to avoid, reduce, and manage stress.
Managers often face different perspectives and conflicting goals that arise from personal, 不同学科间的, 公司与供应商关系. The resolution of these situations often requires negotiations between parties. Participants will learn the principles of negotiating and develop specific approaches for typical situations.
Participants will examine why communication is critical to individual and organizational success, 以及了解沟通过程. The course explores barriers to effective communication and the importance of gathering and giving feedback, 特别强调有效的听力技巧.
This workshop provides specific techniques to improve one’s ability to make a group presentation. 该课程帮助那些“非培训师”, 作为他们工作的一部分, 是否需要培训或做陈述.
了解自我 & 其他人
To be most effective in the work environment, 员工 must understand themselves and others better. Participants complete behavioral instruments that identify personality strengths and weaknesses. This course explores techniques for adapting a behavioral style to deal with superiors, 同行, 下属和客户.
Today’s managers face an increasingly diverse workforce with more women, minorities and immigrants. While diversity can be a rich source of new perspectives and novel approaches to old problems, 这也给员工带来了挑战. Participants will address issues related to understanding and capitalizing on diversity.
SSA is a team of professionals with diverse academic credentials and complementary, 实际管理经验. The expertise of this team enables SSA to provide the quality of consulting services that help organizations improve their performance.